The Moochy Pooch

By completing a booking with The Moochy Pooch, you agree to the following Terms and Conditions.

1. Bookings, Payments & Cancellations

All payments are non-refundable, unless your booking is cancelled by The Moochy Pooch.
Payment must be made in full to complete a booking.
Bookings may be rescheduled with a minimum of 24 hours’ notice prior to your booking time.
The Moochy Pooch reserves the right to cancel any booking at any time for any reason.

2. CCTV & Monitoring (UK GDPR & Data Protection)

CCTV operates across the site for the purposes of animal welfare, health and safety, security, and compliance with these Terms and Conditions.
The lawful basis for processing CCTV footage is legitimate interests, specifically to protect the welfare of dogs, ensure the safety of people and property, and investigate incidents or breaches of these terms.
CCTV footage is not routinely or continuously monitored live during visits but may be monitored or reviewed where there is a legitimate reason.
Recordings may be reviewed where there is a legitimate reason, including but not limited to:
- Early or late arrivals
- Failure to clean up dog waste
- Damage to property
- Concerns relating to dog welfare, handling, professional conduct, or unsafe behaviour
CCTV recordings are stored securely and retained only for as long as is reasonably necessary for the purposes listed above, after which they are automatically deleted or securely erased.
CCTV footage will not be shared with third parties, except where required by law or where necessary to investigate incidents, insurance claims, or serious welfare or safety concerns.
Individuals may request access to CCTV footage of themselves in accordance with UK GDPR Subject Access Request (SAR) rights. Requests must be made in writing and may require proof of identity.
By entering and using the field, you acknowledge that CCTV is in operation and consent to being recorded in accordance with this policy.

3. Arrival, Departure & Use of the Site

Please arrive on time only (on the hour) and not early, to allow the previous customer to leave safely.
Do not enter the car park until the previous customer has fully left.
If you arrive early, do not wait on the driveway in front of the gates, as this blocks access.
You must leave the field 10 minutes before the hour at the end of your booking.
If you arrive late, you must still leave at the scheduled end time.

4. Gates, Security & Access Codes

You are advised to use the bungy cord to secure the main car park gate before entering. This is to prevent it swinging back onto you or your car.
You are advised to lock yourself into the field before letting dogs out of the car.
You are responsible for ensuring all gates are secure and dogs cannot escape.
A gate code will be sent 1 hour prior to your booking via text and email.
Gate codes must not be shared, except with friends or family accompanying you.
Gate codes are changed periodically.
If you do not receive a code, contact Emily on 07368 450206.
The gate must be locked correctly when leaving, with the padlock secured and numbers scrambled.

5. Dog Health & Eligibility

All dogs must be fully vaccinated and up to date with flea, tick, and worming treatments.
A maximum of 10 dogs are permitted in the field at any one time.
Additional terms apply for XL Bully dogs and must be agreed to. Please see the XL Bully page.

6. Animal Welfare, Handling & Professional Conduct

Dogs must be handled humanely, calmly, and safely at all times.
Abuse, rough handling, intimidation, unsafe practices, or neglect will not be tolerated.
Professional dog walkers must act in accordance with industry-accepted standards of care and conduct.
The Moochy Pooch operates a zero-tolerance policy towards behaviour that compromises dog welfare or human safety.

7. Authority to Act & Refusal of Access

The Moochy Pooch reserves the right, at its sole discretion, to refuse entry, suspend, or terminate access immediately and without refund, for any reason.
This may include, but is not limited to, situations where:
- These Terms and Conditions are breached
- Dog welfare or safety concerns arise
- Behaviour puts people, dogs, or property at risk

8. Responsibility, Liability & Safety

The Moochy Pooch cannot accept responsibility for any dog escaping the field through the gate or fence, regardless of defects or prior notice.
You are responsible for your dog(s), guests, and their actions at all times.
If your dog injures another dog or person, you are fully responsible for any resulting injury or damage.
Vehicles, possessions, and equipment are left at your own risk.
It is your responsibility to ensure your dog(s) are safe while using the field and any equipment. The Moochy Pooch cannot accept responsibility for injury, illness, or death suffered by dogs or people while on site.
You are advised to ensure your dog(s) are insured.

9. Field Conditions & Natural Environment

The field is a natural outdoor space. The ground may be uneven and may contain hidden holes beneath long grass, overhanging or fallen branches, cracks in the ground, or flooding.
Wild plants may be present, including thorns and stinging nettles, as well as natural items such as berries, mushrooms, acorns etc.
Birds and other wildlife may be encountered within the field.
The field may also contain foreign or unknown objects that are not intentionally placed by The Moochy Pooch, including items dropped by birds, blown in over the fencing, thrown into the field by third parties, or left behind by previous customers.
The Moochy Pooch cannot accept liability for any injury, loss, or damage (including to you, your dog(s), or your vehicle) arising from the natural conditions of the field or the presence of such items.

10. Damage, Cleanliness & Equipment

Any damage to fencing, gates, car park, or equipment must be reported immediately. Damage may occur from various causes, including digging by dogs or other animals (which may create openings or breaches in the gate or fence), fallen trees or branches, or general wear and tear. If you notice any issues, please inform us immediately so we can alert other users and repair it promptly.

You must leave the field clean and tidy.
All dog waste must be disposed of in the bins provided.
Dogs must not dig holes; if they do, refill them.
Take toys and balls home; broken items may be disposed of in bins.
Smoking is not permitted in the field.

11. Visitors & Vehicles

A maximum of 2 vehicles is permitted in the car park at one time.
Only friends or family accompanying you may enter the field.
If someone attends in your place, you remain responsible for their conduct.

If you have any issues, please contact Emily on 07368 450206.on-refundable (unless your booking is cancelled by The Moochy Pooch) and payment must be made to complete the booking. By completing your booking, you agree to the terms and conditions set out below. You are permitted to reschedule your booking, however, we will need a minimum of 24 hours’ notice prior to your booking time.

Please note that CCTV is in operation at the field. Footage is not actively monitored, so rest assured you’re not being watched during your visit. Recordings will only be reviewed if there’s a specific reason to do so, such as reports of early or late arrivals, issues with dog waste not being cleaned up, or other concerns. This helps us maintain a safe and respectful environment for everyone.
All dogs must fully vaccinated and up to date with their flea, tick and worming treatments to use the field.
Please arrive on time and not early, (on the hour) to allow the previous customer to leave safely.
Do not enter the carpark until the previous customer has left.
If you arrive early, please do not wait on the driveway in front of the gates as this will block the previous customer from leaving.
You must leave the field at the correct time (10 minutes to the hour) at the end of your booking, to allow the next customer to arrive.

If you arrive late for your booking, you must still leave on time.
You are advised to use the bungy cord provided to tie back the main car park gate before entering. This is to prevent it swinging back onto you or your car.
You are advised to lock yourself in the field before letting your dog(s) out of the car. Please use the lock from the main gate and lock the gate on the inside. You are responsible for making sure the gate is secure and that your dog(s) cannot escape.
Your car and possessions are left in the carpark at your own risk.
You are not permitted to let anyone else into the field, unless they are friends or family members that will be accompanying you on your walk.
In the event of bringing a friend or family member, or sending somebody in place of you, you agree that you assume responsibility for their safety and ensure that they always abide by these terms and conditions, whilst using the field.
The field is enclosed with 6ft high fencing. If your dog(s) can jump this or dig under it, The Moochy Pooch cannot be held responsible for loss, injury or death.
Any damage to the fencing, carpark or equipment must be reported to The Moochy Pooch as soon as possible. Although the field is regularly checked, damage may occur from time to time for various reasons, including digging by dogs or other animals (which may cause an opening or breach in either the gate or fence) falling trees or branches and general wear and tear. If you become aware of, or observe, any issue with the condition of the fence or gate, please make us aware immediately so that we can alert other users and so that we can repair it as soon as possible.
The Moochy Pooch cannot accept responsibility for any dog escaping the field through either the gate or fence, irrespective of whether this is a consequence of a defect in the fence or gate or whether we have notified you in advance or not.
It is your responsibility to ensure your dog(s) are safe whilst in the field and using the equipment. The Moochy Pooch cannot accept responsibility for injury or death while using these. You are responsible for the dog(s) and the people with you, during your visit. If your dog(s) attacks another dog or person, you are responsible for the injuries incurred.
The Moochy Pooch is not responsible for any injury, death or illness contracted by any dog or person that uses the field. You are advised to insure your dog(s).
The field must be left in the condition you found it so please dispose of dog waste in the bins provided.
Smoking is not allowed in the field. Cigarettes are harmful to dogs, if eaten. During the summer months, discarded cigarettes can cause fires.
Do not let your dog(s) dig holes, if they do, please stop them as soon as possible and refill the holes.
Please take any balls or toys home with you. You can dispose of damaged or broken toys in the bins provided.
There is a maximum limit of 10 dogs allowed at the field at one time.
There is a maximum limit of 2 vehicles allowed in the car park at one time.
The field is a natural outdoor space, which means the ground may be uneven, contain hidden holes under long grass, or have wild plants like thorns and stinging nettles. You may also encounter birds, wildlife, and natural items such as berries, mushrooms, or acorns. It is your responsibility to supervise your dog(s) at all times, ensuring they do not eat anything from the field or put themselves at risk. There may be overhanging or fallen branches, occasional flooding in wet weather, or cracks in the ground during dry periods. The Moochy Pooch cannot accept liability for any injury, damage, or loss-including to you, your dog(s), or your vehicle that may result from conditions within the field.
Before your booking you will receive the main gate code via text and email. You are not permitted to share this code with anyone else, unless they are accompanying you on the walk. The gate code will be changed periodically, so please check for the current code before arriving at the field. If you do not receive your code, please call Emily on 07368 450206.
The gate must be locked correctly when leaving the field. Please fasten the padlock through the chain and twist the numbers to randomise them.
If you have an XL Bully there are additional terms and conditions that you must agree to. Please see the XL Bully page.
The Moochy Pooch has the right to cancel a booking for any reason.
The Moochy Pooch reserves the right to refuse entry.

If you have any issues, please contact Emily on 07368 450206.

Enjoy your walk.